Frequently Asked Questions

After the work is done and we've completed a final walkaround, you'll receive a text and/or email with a link to pay your invoice online. Soapy's Detailing accepts all major payment methods. Maintenance memberships are billed to your card on file according to your maintenance schedule, and Priority memberships are billed to your card on file once a year.

Our schedule is full and traffic can be unpredictable, so the Soapy's Crew may arrive up to an hour after your scheduled time. Thanks for your patience when that happens. You don't need to wait around for us. As long as your vehicle is unlocked and accessible, we'll get started as soon as we arrive, and you'll get your invoice link when the job is done.

Every Soapy's Detailing job ends with a Shine Check, a final walkaround of your vehicle to make sure everything looks right. The Soapy's Crew won't leave the job until you're completely satisfied with the result. If anything catches your eye during the Shine Check, just point it out and we'll take care of it before we pack up. If you notice something after we leave, let us know within 24 hours.

Yes. Plans change, and the Soapy's Crew makes it easy. Reschedule or cancel with more than 48 hours' notice and there's no charge. Changes made within 48 hours of your appointment, no-shows, and vehicles we can't access carry a late-change fee, as listed in our Service Agreement. If weather, traffic, staffing, or equipment ever affects your appointment, we'll work with you on a new time. Gift certificate bookings follow the same policy.

It depends on how hard it's raining and which services you booked. In some rain, the Soapy's Crew can still complete your detail, but some services need the vehicle to be completely dry. For everyone's safety, we never work during thunder and lightning, and we don't detail when the temperature drops below 36°F. If the weather rules out your services, we'll let you know.

If you can park it, we can detail it, as long as your HOA or property allows it. Soapy's Detailing is fully self-contained, so we don't need a hose or an outlet, just a spot with room to work safely. We're happy to detail at apartments, condos, and HOA communities. Add any gate codes or parking notes when you book.

Just have the vehicle unlocked. Soapy's Detailing brings its own water and power to every job, so you never need to provide a hose or an outlet. If your detail includes odor removal, we'll also need the keys so we can run the vents and truly clear the odor from the whole system. You can add gate codes or parking notes when you book.

Soapy's Detailing books up to three weeks in advance. Sometimes the next day is open, depending on availability when you book, so it's worth checking even on short notice. Booking online takes about 60 seconds: pick your vehicle, boat, or RV, choose your package and any add-ons, and select a time that works for you. Priority members also get priority booking.

Maintenance is recurring upkeep: the Soapy's Crew comes back on a set schedule, biweekly or monthly for vehicles and seasonally for boats and RVs, and each visit is billed to your card on file. Maintenance is billed monthly, with vehicles serviced every two weeks or monthly, and boats and RVs get three seasonal visits. Priority is a yearly membership for each vehicle, boat, or RV that gives you priority booking and 10% off every detail, add-ons included. The Priority discount doesn't apply to Maintenance visits.